Shipping Policy

Delivery Time-Frame:

1) Currently delivery of farm fresh fruits & vegetables will be restricted to within Pune city only.

2) Delivery of orders will be done within a minimum72 of hours/3 days after placing the order and a maximum it will take 8 days.

3) In a very rare case, delivery is delayed due to reasons unforeseen for example, natural calamities, lockouts, bandhs, octroi and/or any other unforeseen problems. We will try through the best means available to ensure the safe arrival of your products; we request your patience on the same.

4) In case of deliveries out of Pune via 3rd party logistics company, FruitPool shall not be liable for any delay, loss in transit or damage to goods done. FruitPool shall do its very best to avoid such damage or delay from taking place.

Octroi and local taxes Payments:

All octroi /local tax payments (if any) will have to be borne by you (wherever applicable) and will have to be paid in “CASH” on delivery against the octroi challan issued by our delivery person/courier partner.

Breakage / Damaged goods:

In case the products ordered to you have arrived to you in a damaged/broken state (Pune city only), then kindly send us the picture of the same via email to connect@fruitpool.in or WhatsApp on 9921232400 within 24 hours of receipt of same. We shall arrange to resend the broken / damaged items at the earliest or process a refund within 7 working days.